Intro to Unlimited Freeship program
Tiki introduces a co-sponsorship program called Unlimited Freeship, with the goal of providing customers with an easy and convenient shopping experience. Tiki hopes to accompany all sellers through the program in order to contribute to creating a shopping experience with the most favorable shipping fees for customers, thereby assisting sellers in improving business efficiency and reaching out to a broader customer segmentation.
Unlimited Freeship is a co-sponsorship program with attractive shipping packages for all customers shopping on Tiki Marketplace, applied by default on all products and stores from March 1, 2023.
With the Unlimited Freeship program, customers will enjoy preferential shipping fees as follows:
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Freeship up to 15.000 VND for orders from 149.000 VND.
-
Freeship up to 30.000 VND for orders from 299.000 VND.
Notes:
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The program applies to all forms of delivery, including: TikiNOW, TikiFAST, TikiPRO.
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The freeship rate is applied automatically as soon as the customer’s order meets the value requirements.
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The order value as the basis for determining the freeship rate is calculated on the total value of the customer’s cart, regardless of the seller.
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Customers are not limited in the number of uses, the number of products and stores that are eligible for freeship.
For orders that are successfully delivered and eligible for freeship under the program’s benefits, you will pay Unlimited Freeship fee per order at the following rates:
|
Operating model |
Unlimited Freeship fee (VAT included) |
Sponsorship limit (VAT included) |
|
FBT – Fulfillment by Tiki |
2% of order value |
Minimum 2.500 VND, maximum 15.000 VND/order |
|
Other operating models |
3% of order value |
Minimum 3.000 VND, maximum 20.000 VND/order |
Notes:
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The order value used as the basis for charging is the total selling price of all products in the order after applying the seller’s promotions (excluding the coupons created by the seller).
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The Unlimited Freeship fee does not apply to selling services, E-vouchers, financial products – insurance, bill payment, in-store pickup products.
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Gift products (including gift products created via Seller Center or installed using the Free gifts tool) will not be charged as part of your Unlimited Freeship fee for the program.
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Unlimited Freeship fee will be applied only if the total value of the customer’s cart is eligible for freeship. On the Order list at the Seller Center, orders eligible for applying Unlimited Free Shipping will be shown with an
icon next to the order code.
For example: You will be charged the Unlimited Freeship fee (in VND) as follows:
|
Seller’s order value |
Customer’s cart value |
Shipping fee |
Shipping discount |
Unlimited Freeship fee |
|
300.000 |
300.000 |
30.000 |
– 30.000 |
9.000 |
|
500.000 |
500.000 |
30.000 |
– 30.000 |
15.000 |
|
1.000.000 |
1.000.000 |
30.000 |
– 30.000 |
20.000 |
|
140.000 |
140.000 |
30.000 |
0 |
0 |
|
140.000 |
300.000 (The order include other products) |
30.000 |
– 30.000 |
4.200 |
Note: For orders placed between March 1 and March 6, 2023, Unlimited Freeship fee charged based on the old fee scheme will be actively adjusted by Tiki in accordance with the new schemes.
In order to improve business efficiency when participating in Unlimited Freeship Program and offer free shipping for customers, sellers can refer to these suggestions to increase the value of customers’ shopping carts:
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Set the minimum number of products that customers must purchase with each order by: at the Seller Center, select Product > Mass create/Update product > Mass import > Update offers. Use the updated file template to update listing information. You can use the template for mass updating here.
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Create combo SKUs with several small value products; or large value products with small value products.
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Use the Free gifts/Bundle deals/Combo discount tool to encourage customers to buy more products from your store.
