1. Tiki Studio
A content creation platform for audiences who want to promote their products through Tiki’s social media platform.
Benefits of using Tiki Studio:
Post, edit, and manage contents about products/stores you own or represent
Engage and understand the true needs of your target audience
Promote effective products through Tiki’s available campaigns
2. Tiki Feed
An app/web post display tool for customers, a place for users to review products, share information and feedback in the most engaging way. Users can easily watch and follow the products that they are interested in.
Three types of Tiki Feed:
Benefits of using Tiki Feed:
Minimize marketing costs
Provide Tiki Studio tool
Collect and leverage data and analytics to meet customer needs through “Statistic report” (will be updated soon)
Easy to purchase Tiki Products in “Feed”
Engage in interaction activities with customers (like, share, comment)
Be able to join Tiki’s campaigns
Creator: Be a seller, brand, or influencer. These audiences will create content on Tiki Studio and post to display on Tiki’s content channels
Consumer: is the target audience of Creator. They can view all contents created from Studio
Post: contents about the products being sold at Tiki, created on Tiki Studio.
Materials: Photos, videos, products and related edits (product links) help customers better understand what’s being promoted
Content Channel: As a batch-generated channel, responding to major promotions/campaigns of Tiki.
Studio supports account types:
There are 2 ways to access to Tiki Studio:
Directly via website link to Tiki Studio
Seller Center: When you already have a seller account available on Tiki
Step 1: Sign in with Tiki account
Step 2: Select Tiki Studio account type
Depending on the type of account, there will be different ways to sign up Studio
As a brand owner or authorized brand manager
Seller have not had store on Tiki
Seller need to promote the brand and spread their products to more customers
A locally based store owner selling a variety of items, self-produced or imported
Owning a store on Tiki.vn
Well-known, knowledgeable and influential persons in their field
Want to promote products, or collaborate with brands to spread products
Step 3: Proceed to register an account
Or, Brand Representatives can contact Tiki directly for guidance and create an account.Log in Tiki account
Fill registration infomation
Complete procedure with Tiki: Tiki will assist in creating accounts and decentralizing use on Studio
Use Tiki Studio
Log in Tiki ID
Log in Seller Center
Only audiences with in-store Admin roles on Seller Center can open stores on Tiki Studio
After admin opens the store, decentralized employees can access Tiki Studio. Currently, Admin decentralizes employees by contacting support from Tiki. In the near future, there will be administrative decentralized function right on the Studio.
Admin selects store/page which wants to manage
Click on Save to open Tiki Studio homepage with selected store
The system is in development to support this object as soon as possible.
Step 1: Select material in material library
Step 2: Upload material
Click on “Thêm sản phẩm”
Enter the product link you want to post from Tiki to search
Save products in library
Click on “Thêm hình”
Select images from computer to upload
Save images in library
Click on “Thêm video”
Select videos from computer to upload
Save videos in library
Only post up to 20 materials in once
Limit each material type:
Format: JPEG, PNJ
Has a maximum capacity of 10MB, in a 1:1 frame ratio (square form). Recommended photos of 1000x1000px or greater
Format: MOV, MP4
Has a maximum capacity of 300MB, maximum length of 60s
Products must be from Tiki website (domain name from tiki.vn)
Step 1: In “Quản lý bài viết” choose “Tạo bài viết”
Step 2: Create a post
Step 2.1: Type description
Maximum 5,000 words
Website link has not been supported
Step 2.2: Select material
Material types: media (image, video), product
Users can select materials pre-imported from Material Library (details in Quản lý tài nguyên) hoặc post new materials with Add images/Add videos button
Only post media or products, can not post 2 types at the same time
With media posts: Can tag related products to make it easier for customers to understand products. Details:
With images: There are 2 ways to attach a product by entering a product name or link from Tiki (1) at “Gắn sản phẩm” or (2) clicking 1 point on the image
With Video: Operation only is allowed at “Gắn sản phẩm”
Allows up to 10 products to be attached to 1 photo/video
Each photo/video along with product links is considered a material. As a result, posts that share materials will be synchronized whenever changes are made.
Step 2.3: Select content channel:
Tiki’s pre-created content channel according to each campaign, will show up in 1 tab on Tiki’s Lướt page
At different time, there will be different content channels
When choosing a content channel and clicking upload, it will take time for Tiki to watch and censor your content.
Step 2.4: Preview display content:
Is to simulate how posts are displayed and looked at by customers. Thereby, you can adjust the content to appear more as desired.
Step 2.5: Choose how to post:
Upload post to Tiki Social Feed (Lướt)
If you choose Content Channel, the post will be submitted to Tiki and displayed after successful approval.
Related post informations and statistics can be reviewed at Quản lý bài viết
Post will be saved in Quản lý bài viết
You can edit this draft and upload later
Media post (maximum 20 files/post)
Product post (maximum 6 products/post)
Manage all posts that have been created/upload on Studio
View the status of each post on Social feed and on Content Channels
View statistics related to post engagement
Step 1: Choose “Quản lý bài viết” in Tiki Studio
Step 2: View post content based on information fields corresponding to specific functionality
(1) Filter: Enables post searching based on Material category, post status, and duration of posts created/edited
(2) Content: Summary of the content of the posts. Make it easy to distinguish your posts based on images and descriptions
(3) Status: There are 2 types:
Post status: Help you identify the status of a post that is Draft, Posted Successfully, or Has issues related to moderation.
Post status at Content Channel: Help you identify whether your post has been successfully published on Tiki’s content channel
(4) Date: Provide when a post was created or when draft was last saved with the creator’s audience
Like: Total # of likes on post
Comment: Total # of comments on post
Viewer: Total # of unique viewers on post
Reach: Total # of reach on post
Click to product: Total # of clicks on Product
Copy: Create an exact copy of the post with the materials attached to. Then it’s possible to edit to create a whole new article.
Remove: Remove the post from the management section, and remove it from the social feed. Customers will no longer see your pos
Some content containing keywords that do not conform to Tiki.vn’s policies will have to be moderated before being publicly uploaded on Tiki Feed.
After you press the Post button on Tiki Studio, you can track the status of your posts at Trạng thái, in Quản lý bài viết:
Draft: Posts are in draft status, have not been published
Waiting to approve: Posts with content that needs to be moderated
Public: The post was displayed on Lướt, does not violate Tiki’s content terms
Rejected: Posts are not censored due to violations of Tiki’s content terms.
Censorship time is within 3-7 business days.
1. Why do posts that were already published don’t appear on the feed?
Due to the huge number of posts, the Tiki system can sometimes be overloaded, which may take longer to update new content. Therefore, please kindly wait for a while for the system to process.
If this happens frequently for a long time, leading to the interruption on your site, please contact PSC for support by emailing to: firstname.lastname@example.org – email@example.com.
2. Can I edit an already published post?
Currently there is no way to edit published posts. However, you can copy the original post, edit it and create a new one.
3. Why does the post which has been published for a while, receive no interactions?
There are several reasons for this issue:
The content of the post is not attractive enough. How to fix: improve the content, images, and check the effectiveness after fixing for future development.
The post is still in processing mode. How to fix: check for the status of the post at the “Post managing” section.
There may be an error occurring in the system that prevented the post from being published successfully, or the post was successfully published but did not reach the customer. How to fix: please kindly wait a while for the system to process.
If this happens frequently for a long time, leading to interruption on your site, please contact PSC for support by emailing to: firstname.lastname@example.org – email@example.com.
3. Does Tiki Studio provide a scheduling function for the post?
There is currently no provided function to schedule a post prior to publishing, however, this function will be developed in the near future.
4. Can deleted posts be recovered?
Currently, there is no way to recover deleted posts, however, this function will be developed in the near future.
Therefore, before deleting a post, please do a careful check to prevent any unexpected issues.
5. Can posts be viewed without using the Tiki App?
At present, Tiki posts can either be viewed on the Tiki App and the website Tiki.vn.
6. Why can’t some images or videos be uploaded on Tiki Studio? (What is the format for this?)
Tiki has already provided information on how to upload resources on the system. Specifically:
Format: JPEG, PNG
Up to 10MB in size, 1:1 ratio (square). Recommended image size: 1000x1000px onwards.
Format: MOV, MP4
Maximum capacity of 300MB with a length of no more than 60s
7. Why does the system direct to another seller after I add a product?
When adding products to Tiki Studio, you need to include the correct link to your product.
Each product may be supplied by more than one seller, please check the Product Distributor to avoid confusion. At the “Selected Seller” section (as shown below), please check and make sure that the Seller information is correct comparing to your information. If it is not correct, please change the desired Seller and press the “Chọn” – Select button.
8. What should I do if I can’t get access to Tiki Studio?
Please check the domain name, it should be: https://studio.tiki.vn/
If it is completely correct but cannot be reached, please contact PSC for support by emailing to: firstname.lastname@example.org – email@example.com.
9. Where can I check for those who have liked/followed my page?
Presently, there is no way to check for who has liked/followed your page, however, this function will be developed in the near future.
10. Can I choose a different image to present the products that are attached with the photos/videos?
At present, the fist image to be added for illustration of the product will be defaultly counted as the image to present to the product and the image can’t be edited.
Tiki will conduct surveys on the needs of clients to develop this function as soon as possible.
11. What information do I need to provide when asking for support on my posts?
After reaching PSC for support by emailing to: firstname.lastname@example.org – email@example.com, please provide the information as below:
Or you can inform the Code of the post as attached on the email sent from the system.
12. How can I hide unwanted comments on my posts?
Currently, the system provides the Report Inappropriate Comments function. When there are reports on an inappropriate comment that reach the limit on the times reported indicated by the system, the Operation Department will record and process them based on the terms of the current available regulations for contents.
Along with that, please reach PSC for support by emailing to: firstname.lastname@example.org – email@example.com, and provide information as below:
Information of the person who created the post: name of the Seller/Brand
The time the comment was created
After providing such information, the Operation Department will record and process it based on the terms of the current available regulations for contents and will get back to you later.