Guidelines on checking statement

Statement, reconciliation, and payment activities are crucial parts in the chain of operations when doing e-commerce business. Sellers will benefit from careful and effective management in order to have better control over financial resources and conduct business more efficiently.

Tiki will publish statements on a regular basis to assist sellers in following up on the payment status of orders, hence serving the function of periodic reconciliation.

Statement frequency: 02 (two) times/month: on the 1st and 16th of every month.

Statement schedule

Statement release date

From 1st to 15th of every month

On the 16th

From 16th to the last day of every month

On the 1st of the following month

There are 3 steps in the process of checking statements and transactions:

Check statement balance > Track recorded transactions > Transaction reconciliation

Step 1. Check statement balance

The Seller goes to Settlement > Statement > Select a statement period and choose Details to check the Statement balance or export report to check according to the statement period.

+ You can search by order ID (20 codes/time) or statement period with different statuses will be displayed in All tab.

  • All orders on the statement that have not yet been eligible for the available balance to claim payment will show up as Waiting for Available Balance transfer.

  • Some of the orders on the Seller’s statement that have entered the available balance will show up as Transfer to Available Balance partially.

  • All orders on the Seller’s statement that have entered the available balance will show as Transfer to Available (Seller hovers over the status name to see the meaning)

Step 2. Track recorded transactions 

Here, the Seller can track information such as:

  • Total revenue: The seller’s total sales in the current statement period.

  • Sales in process: The total sales that are being processed for being recorded to the seller’s available balance.

  • Revenue accumulated in Available Balance: Total sales recorded in the seller’s available balance.

Step 2.1: At the Statement detail page, the seller can view the transaction details. The wallet icon represents the revenue that has been transferred to the Available Balance

The list of transactions recorded in the statement includes:

  • Purchased transaction

  • RMA (Product exchange/return transaction)

  • Adjustment transaction

  • Penalties

  • Affiliate

  • Partial compensation transaction

Or you can click on Export current statement to view detailed information under an Excel file. 

Step 3. Transaction reconciliation

Step 3.1: Check the Fees that Tiki applies when processing orders, including: Discount fee, Payment fee… You can calculate the Rate (%) Fee to pay Tiki / Cost of goods sold with successful Delivery status has been recorded. (Same for RMA transactions, Adjustment transactions).

Step 3.2:  In case the system miscalculates the fees compared to the provisions in the contract or the number of orders on the statement is inappropriate, please send the order code within 30 days from the date of issuing the statement to the our Partner Support Center (PSC) via email partnersupport@tiki.vn/hotrodoitac@tiki.vn for support.

Step 3.3: Tiki receives your information, checks the transaction and makes an additional adjustment transaction in the next statement period (if any).

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