Product name requirements

Following Tiki regulations and policies, particularly those related to product naming, is critical for sellers operating on Tiki Marketplace. Sellers should keep these criteria in mind to ensure a smooth operation and prevent rejection while listing products.

1. General rules

Suggested product name structure for all categories

Applicable to all categories:

  • Product name has to be short and is within 3 – 255 characters.

  •  The brand in the product name must match the actual brand of the product.

  • Product name should not  include:

    • Seller’s name.

    • Information about warranty/promotion/price/OEM.

    • The content is exaggerated about the product’s usages and features.

    • Information “Print on demand” except for Fashion / Mom and Baby Fashion.

Example of violation: Product name contains phone number

Example of violation: Product name contains personal link

  • Name of the configurable product can not include the variant value of the multiple-option product.

  • For products that are gifts, please add the phrase [Gift] at the beginning of the sentence.

Apply to Electronic refrigeration category:

If the product has a brand, the product name should contain the information Hàng Nhập Khẩu (Imported Goods) or Hàng Chính Hãng (Genuine Goods).

  • Structure: Product type + Brand + Name/Product Line + Model + Specific features/Attributes + Hàng Nhập Khẩu/Hàng Chính Hãng

  • Example: Cáp sạc Tivi Samsung UA65TU7000KXXV – Hàng chính hãng (Samsung UA65TU7000KXXV TV charging cable – Genuine goods)

  • Apply products: 

    • Television

    • Refrigerator – Freezer – Cooler

    • Washing machine – Dryer

    • Air Conditioner

    • Water heater

  •  Apply categories:

Category

Compulsory Optional
  • Digital equipment – Digital accessories (ID – 1815)

  • Phone – Tablet  (ID – 2902)

  • Electronic refrigeration (ID – 4221)

  • Computer accessories – Computer components  (ID – 8129)

  • Laptop – Computer – Components. (ID – 1846)

  • Television

  • Refrigerator – Freezer – Cooler

  • Washing machine – Dryer

  • Air Conditioner

  • Water heater

Product naming for  Electronic refrigeration category:

Category

Valid

Invalid


Digital equipment – Digital accessories (ID – 1815)



Sony ExtraBass Headphones MDR-XB550AP – Genuine goods

Sony ExtraBass Headphones MDR-XB550AP

Phone – Tablet  (ID – 2902)

Samsung Galaxy Note 10 Phone (8GB/256GB) –  Genuine goods

Samsung Galaxy Note 10 Phone (8GB/256GB)

Electronic refrigeration (ID – 4221)

North Bayou P5 TV Hang (32-60 Inches) –  Genuine goods

North Bayou P5 TV Hang  (32-60 Inches)

Computer accessories – Computer components  (ID – 8129)

Asus PH-GT1030-O2G Video Card – Imported goods

Asus PH-GT1030-O2G Video Card

Laptop – Computer – Components. (ID – 1846)

Samsung LF24T350FHEXXV 24 inch FHD 75Hz computer monitor –  Genuine goods

Samsung LF24T350FHEXXV 24 inch FHD 75Hz computer monitor

2. Cases of invalid product name listing:

Classify

Product name is not up to standard

Standard product name

Product name is too long, the content listed is duplicated

(22-30kg) Baby clothes for girls to wear at home / 3D printed cold elastic very cool when touched, not ruffled and glossy surface. Cold elastic baby girl outfit. 30kg baby girl outfit. Baby girl home clothes. Texture: the powerpuff girls – kitty cat – melody rabbit.

3D printed baby clothes for girls with many textures (22-30 kg)

The product name is too short to clearly show the product for sale

Animal print paper

Animal print sticky note  No.95-52 (70 x 70 mm)

3. Cases of invalid product name that contains invalid information:

Disclaimer content

Valid



Invalid

Seller’s name

Birthday hats with many patterns for children, birthday decoration accessories

(hat) birthday hats with many patterns for children, birthday decoration accessories ABSHOP COM VN

Information about warranty

High-end vacuum machine – Give away 10 vacuum bags with a rough surface 17-25 cm

High-end vacuum machine – Give away 10 vacuum bags with a rough surface 17-25 cm – 12 months warranty

Information about promotion

Korean fashion canvas bag

Coupon 25k (GTOCT186703) Korean fashion canvas bag

4. Name of the configurable product can not include the variant value of the multiple-option product.

Invalid configurable product name

Multiple-option product



Valid configurable product name

Hộp bút chì màu Deli EC00308 – 12 Màu / 24 Màu (Deli EC00308 color pencil box  – 12 colors / 24 colors)

  • Deli EC00308 color pencil box – 12 colors
  • Deli EC00308 color pencil box – 24 colors

Deli EC00308 color pencil box

Đầm ôm nữ tay bồng GUMAC DB331 – Đen / Be (GUMAC DB331 women’s body dress with puff sleeves – Black / Beige)

  • GUMAC DB331 women’s body dress with puff sleeves – Black
  • GUMAC DB331 women’s body dress with puff sleeves – Beige

GUMAC DB331 women’s body dress with puff sleeves

This regulation applies in case sellers edit the name of active products Tiki Marketplace.

  • You must not add or remove the information of “Hàng chính hãng (Tất cả ngành hàng)/ Hàng nhập khẩu” (Genuine goods (All categories) / Imported goods) (products in these categories: Laptop – Computer – Components/Camera – Camcorders/Digital Devices – Digital Accessories/Household Electrical/Electronics – Refrigeration/Phones – Tablets) from the product name.

  • You must not add or remove the information of “GIFT/Quà tặng/Quà tặng không bán/Quà tặng đi kèm” (GIFT/Gift/Not for sale gift/Gift included) from the product name.

  • You must not add information related to the one brand but different from the current brand field to the product name.

  • You must not change the original properties of the product (Changes in color, capacity, volume, gift, quantity, model, product ID,…)

Valid

Invalid

Reason

Reason for rejection

  • The edited product name keeps the same nature as the original listed product.
  • Only update and add details to make the product more clear

The edited product name is different from the attributes of the previously listed product.


Example: 

  • Before edit : Bộ áo vest thời trang mùa đông dành cho búp bê 18 inch (Fashion Winter Vest Blouses Set Outfit for 18 Inch Doll Clothe) 
  • After edit : Đầm thời trang mùa đông dành cho búp bê 18 inch (Fashion Winter Dress Set Outfit for 18 Inch Doll Clothe)


Product information is not consistent. Seller needs to edit/add information on the name/image/description of the product.

If the product shows signs of infringing on product listing, based on Section 2.5 – Table of violations and methods of handling violations for sellers on Tiki.vn E-commerce platform (Please use translation tools to support you). The product will then be locked and you will receive a notice about the violated product.

For assistance in unlocking products, please go to Seller Center > Product > Product List. Please update a new valid name for your product and click Update to complete. After adjusting, please respond to the email notice of violation handling or send an email to partnersupport@tiki.vn/hotrodoitac@tiki.vn for Tiki to check and unlock your product (if eligible).

Notes:

  • Customers will be unable to find the product at the seller’s store while it is locked. However, the seller can still see and change the product at Seller Center in order to receive support on unlocking the products.

  • To update the name of the main product when listing an existing product, you can modify the valid product name once the product was approved  by Tiki. Simultaneously, you can report violations to Tiki’s Partner Support Department via email: hotrodoitac@tiki.vn.

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