Product managing
- ● How to edit the product content
- ● Guidelines on pricing products
- ● How to adjust product status
- ● How to check and adjust inventory
- ● Official dimension update guideline
- ● Review management
- ● Guidelines on using Product Review Campaign tool
- ● Guidelines on using New product idea tool
- ● Guidelines on using Price intelligence tool
Review management
Feature “Review Management”
Product evaluation from Customers is extremely important in measuring the reputation of the Seller when doing business on Tiki Marketplace.
Responding to reviews quickly and efficiently contributes to improving the Customer’s shopping experience, positively impacts the Seller’s business efficiency, and generates more loyal customers.
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Step 1: Log in Tiki Seller Center
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Step 2: Click “Product” > Click “Review Management”
Review Filter:
“Reply” Customer’s Review:
1. What should I do if I think a review is inappropriate?
Sellers may report customer reviews if they are insufficient, inaccurate, or contain the following information:
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Includes personal information.
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Advertising that is not authorized.
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This review contains no information regarding the product.
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This is a vulgar and offensive article
Manipulation:
Step 1: At Seller Center, select “Product” > Click “Review Management”
Step 2: Click Report to report inappropriate reviews >> Select the reason you want to report and click Submit.
2. Statuses of a review
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Status |
Meaning |
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Approved |
It has been vetted by Tiki and is currently displayed on the product detail page. |
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Reported |
It has been reported and is currently being moderated by Tiki. |
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Rejected |
It has been removed from the detail page due to violations of Tiki’s terms and policies. |
As a company, Tiki makes sure that both the customers and the sellers are treated fairly. If there is a violation, click “Report” so Tiki can handle it.
3. How long does it take for Tiki to receive and process the “Report” that Sellers send to Tiki?
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Within 7 (seven) working days following receipt of information and proofs from the Seller that the Customer’s Review is invalid, Tiki will inspect, verify, and notify the Seller of the final result (accept/reject).
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Tiki’s system will save the seller’s reports. The Seller’s reporting function will be disabled if Tiki repeatedly receives inaccurate reports (more than three times in one month).
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Sellers must provide sufficient proof within 24 hours if they disagree with the rejection of the Customer Review “Report by Tiki. Mail: partnersupport@tiki.vn or hotrodoitac@tiki.vn. Tiki accepts requests only once for reprocessing complaints.
For more information, please see our policy.
“Listening to your customers and applying those insights
Is the best way to move a business forward”.
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Reviews with the most recent “review date” will be displayed first. The seller can sort reviews by the star (1 star – 5 star) or by the date of the review.
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500 words (including spaces) for customer’s review response.
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Do not contain sensitive information about religion, culture, politics, etc.
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Do not use vulgar words, lack of culture…
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Do not contain links to websites other than Tiki.
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Do not include price, delivery, exchange, warranty, gift, promotion information in the feedback content.
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Types of Reviews |
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Positive Review (4-5 stars rating) |
Negative review (1-2 stars rating) |
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