Shipping discount

Many research has demonstrated that shipping costs may have a significant influence on customers’ online purchase decisions. Many goods in the customer’s cart are still unwilling to be closed purchased because the delivery fees are prohibitively expensive.

Recognizing this, Tiki has developed the Seller Center feature “Shipping discount” to assist sellers in being more proactive in supporting shipping costs for consumers, therefore increasing the conversion rate.

Shipping Fee tool (Shipping Fee Discount) options:

1. Setting Shipping fee discount by SSKU (by product)

    • This setting only applies a subsidy to 1 product (No accompanying conditions), which is charged to the seller.

2. Setting Shipping fee discount by Order Value

    • This setting applies to subsidies on the total order value (Allowed to set conditions included), subsidies are charged to the seller.

1. Setting Shipping fee discount by Order Value

Step 1: Go to Seller Center, choose Marketing center > Promotion tools > Shipping discount (1). The system will navigate to the Shipping Discounts section, please select Create New (2).

(1)

(2)

Step 2: Create Shipping Discounts by Order

(1) Name of Rule: Sellers can name the discount to manage easily

(2) Type of Discount: Select Store level to set shipping discount by order value

(3) Discount Amount:

    • Freeship (100% discount): discount the entire order

    •  Fixed Amount: discount a part of shipping fee, Seller can fill amount of discount below

(4) Minimum Requirement:

    • None: discount for any order value 

    • Min. Order Value: set minimum order value conditions to discount

(5) Shipping Method: Sellers can select the shipping method to discount

(6) Applied Time: Seller can set Started Time and End Time of discount rule

(7) Usage Limit:

    • Unlimited: unlimited number of discounts applied 

    • For 1 order : Sellers select the number of times the shipping fee discount applies 

    • Note:

      • This category (7) cannot be changed/edited after setting 

      • System will turn the discount rule off when applying discount is at limit

(8)Summary: result after sellers install the shipping fee on the system 

2. Setting Shipping fee discount by Product

Step 1: Go to Seller Center, choose Marketing center > Promotion tools > Shipping discount (1). The system will navigate to the Shipping Discounts section, please select Create New (2).

(1)

(2)

Step 2: Create Shipping Discounts by SSKU (product)

(1) Name of Rule: Sellers can name the discount to manage easily

(2) Type of Discount: Select Specific products to set shipping discount by SSKU

Step 2.1: Select product to discount list

System will display this pop-up to select products. 

  • (1) Searching feature: Sellers can search products by name, sku, category, status

  • (2)Add/Remove: Sellers can add product to discount list by clicking on “+” or remove product by clicking on “-”

Then Sellers click on Save to apply the discount list

Step 2.2: Sellers keep on setting all categories as Shipping Discounts by Order 

Step 2.3: Click on Create after checking the Summary

(1) Searching Feature: Sellers can search shipping fee discount rule by ID, Rule Name, Creator, Type of Discount, Discount Amount, Status

(2) Discount Rule Information: All information of discount rule will be displayed in this box, include of ID, Rule Name, Discount Amount, Criteria, Created Time, Creator, Status

(3) Turn On/Off Discount Rule: Sellers can change status of rule by clicking on On/Off button

(4) Action: to edit the rule information, Sellers click on Update, system will display setting screen below:

Note: Sellers can edit all information, except Type of Discount, Usage Limit

On the product page, customer will see:

(1): Shipping fee discount by Product (SSKU)

(2): Shipping fee discount by Order Value

1. If Sellers do not install the shipping fee, the system will charge 100% fee to Customers

2. The product is under many shipping discount rules, the system will discount the price in the order of priority below and accumulate the discount value for customers. In order of priority as follows:

    • Step 1: Discounts based on product discount rules (SSKU). 

    • Step 2: Discounts based on discount rules by order value.

3. When an order has multiple SSKU and those products have separate and different shipping discount settings, the discount for Customers is calculated by pooling the discount fee on each SSKU together.

4. Sellers can install shipping discounts for the entire store

5. If the order satisfies both Tiki and Seller’s shipping discount rules, the shipping fee will be calculated in order: Subtract the Seller’s discount fee first, then subtract the discount fee subsided by Tiki if eligible.

6. If Sellers create the same 3 shipping fee rules by order value and turn on all of it, system will report error

7. Maximum SSKU for a discount rule is 200 SSKU

8. The shipping discount setting tool is applicable to all operating models.