When a seller wants to temporarily pause the operation of the entire store within a certain period of time (due to being out of stock or unable to follow up and confirm orders…), they can switch the store status to Off and then turn it back on when they are ready to resume operation. Please follow these steps:

Step 1: At Seller Center, select Seller info > Chi tiết (Details)

Step 2: Slide the status button to shutdown your store.

Step 3: Choose a reason for shutting down the store (Holiday activity suspension, Out of business, No stock left, Deactivated, Other,…). Then, select Confirm.

Notes:

• Once done, the system proceeds to turn off all products (this process can take up to 4 hours for sellers with many SKUs). If any order arises within this period, please process it within the specified time.
• Orders received prior to the store closure must still be processed within the time limit specified by Tiki.

Seller can manually set up and track the setting history of business hours of the week and holidays to match the actual working schedule by following these steps:

1. Business hours

Step 1: At Seller Center, select Seller info > Store settings > Business hours.

Step 2: Choose 1 between 2 options:

• All days in week (From Monday – Sunday)

• Specific date (minimum 5 working days)

• If the seller does not specify an operating time, the default working days are Monday through Friday, with Saturday and Sunday off. Orders will be processed in accordance with the seller’s specified working day (except Sunday). If the seller processes orders after this period, the OVL – Order Volume Limit will be applied on the store, based on Tiki’s regulations. Refer to the document about OVL here.

Tip: Tiki encourages sellers to work on weekends and set up corresponding schedules on the Seller Center system in order to offer fast processing of orders and enhance the shopping experience for customers.

2. Holiday calendar

2.1. Compensation holiday

The list of holidays will be automatically updated by Tiki in the Holidays section. In the Action column, sellers can toggle the Open/Close button to set the operating status of their store corresponding to each holiday > Click OK to confirm.

• Close: The system activates the holiday mode, but the store will still be visible and accept new orders. The seller can process the orders after the holiday time.

• Open: When turning off the holiday mode, the store operates normally and sellers process orders according to Tiki’s general regulations.

Then click Save to complete. 

2.2 Personal/Private holiday

In addition to the national holidays determined by the Vietnamese state, sellers can proactively add and adjust regular holiday days to suit their actual business situation by:

Step 1: Seller chooses Add holiday.

Step 2: In the window that appears, the Seller fills in information to set up a holiday for the store such as: Period, Note. Then click Add.

To edit or delete the added time frames, in the Action column, sellers click on the corresponding icon.

Notes:

• In the case where the Order processing time/Delivery time/Automatic cancellation time falls on the seller’s day off, it will be extended to the following working day. 

• The seller can track the history of activity time settings (time changes, the person who made the changes, the content of the changes) on the feature interface. 

• The seller can edit or delete personal days off in the future. 

• For personal days off, the seller needs to create at least 3 days in advance and can create a maximum of 10 days off/year. For example: If the seller wants to take a day off on 14/04/2023, the seller needs to create it before 11/04/2023.